Case Study 1
ICBC Standard Bank
Case Study 1 – ICBC Standard Bank
Case Study 2 – Acas
The Brief
The bank was facing the challenge of both retaining and engaging middle managers in the Product Control and IT functions. These middle managers were also lacking confidence and soft skills to progress within the organisation.
The Work
We consulted with HR business partners and heads of Product Control and IT and used the Roche Martin ECR (Emotional Capital Report) metric to develop emotional intelligence in leaders. The ECR identified the gaps in leadership skills, and a coaching program was designed to help managers to individually plan their career and develop necessary leadership skills.
Develop emotional intelligence
Identify gaps in leadership skills
Plan their career and develop leadership skills
The Results
Over the course of two years 30% of the selected participants were promoted, or identified lateral moves within the bank. The participants also developed as leaders and increased their scores in the ECR metric.
Case Study 2
Acas
Case Study 1 – ICBC Standard Bank
Case Study 2 – Acas
The Brief
Acas provides training across the UK in topics as diverse as HR issues, employment law, mental health and wellbeing, redundancy, and restructuring. During 2020 in response to the pandemic trainers translated in- person events into virtual training very rapidly. The trainers then faced difficulties with the technology and struggled to engage online participants.
The work
We consulted with the Head of Learning and Development and created a Train the Trainer program for more than 200 trainers over a 6-month period. This included gaining confidence in technology, designing for the optimum virtual experience, and keeping learners engaged online.
The results
Over 200 Acas trainers gained confidence in using Zoom and redesigned their workshops to get optimal engagement and participation from online learners. This resulted in repeat customers booking on to Acas training courses and Acas continuing to offer virtual courses, which results in a lower carbon footprint. Trainers were previously travelling hundreds of miles a week.
